Education and Experience Requirements

Bachelor's Degree in Criminal Justice or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years related experience within Security, Law Enforcement, or Emergency Management to include 2 years managing professional level employees or program/process management. 2 years prior experience in corporate security environment strongly preferred..

Position Purpose:

The Senior Manager, Security Intelligence & Operations Center (SIOC) is responsible for the strategic development, implementation, and leadership of the company's centralized physical security intelligence and operations capability. The SIOC serves as the central coordination point for enterprise security activities, providing continuous situational awareness, proactive threat intelligence, security technology monitoring, incident coordination, and decision support.

This position leads the collection, evaluation, analysis, and dissemination of security information obtained through authorized open-source and non-open-source channels. The Senior Manager is responsible for transforming information into actionable intelligence that supports the protection of employees, executives, facilities, corporate assets, events, and business objectives. The Senior Manager establishes the SIOC operating model, intelligence requirements, analytical standards, escalation protocols, staffing strategy, performance measures, and technology requirements. This position resides within the Enterprise Security organization and is responsible for physical security functions across all company facilities and locations. This is not a Business Technology or cybersecurity position.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Develop, implement, and manage the strategic vision, operating model, governance framework, and performance standards for the SIOC .
2. Establish the SIOC as the central coordination point for enterprise security intelligence, incidents, communications, technology monitoring, and operational support .
3. Provide leadership and direction for continuous SIOC activities, including intelligence analysis, alarm monitoring, video surveillance support, access control monitoring, incident intake, communications, and escalation .
4. Establish clear roles, responsibilities, staffing models, workflows, and decision-making authorities for SIOC personnel .
5. Develop intelligence requirements and operational priorities aligned with enterprise risks and business objectives .
6. Establish policies, procedures, post orders, standards, and quality assurance processes governing SIOC activities .
7. Develop measurable performance indicators to evaluate SIOC responsiveness, intelligence value, service delivery, technology effectiveness, and operational performance.
8. Prepare strategic plans and recommendations supporting the continued development and maturation of SIOC capabilities .

Additional Functions:

1. As a member of the Enterprise Security leadership team, provide routine and event-driven intelligence briefings, threat assessments, and situational awareness updates to support informed decision-making and risk management .
2. Deliver advance awareness and risk assessments related to executive travel, significant business activities, and emerging threats .
3. Drive continuous modernization of SIOC capabilities to enhance efficiency and decision support .

Perform other duties as assigned.

Other Requirements:

1. Knowledge of enterprise security operations center (SOC), global security operations center (GSOC), or intelligence center technologies and workflows.
2. Experience leveraging open-source intelligence (OSINT) platforms, media monitoring services, social media monitoring tools, and threat intelligence platforms.
3. Experience with physical security information management (PSIM) platforms and integrated security operations technologies.
4. Experience utilizing data analytics and dashboard technologies to identify trends, measure program performance, and support executive decision-making.
5. Additional Certifications may be required. based on area of responsibility.

This job requires one to be able to read, write, speak, and understand the English language.