Education and Experience Requirements

Associate's Degree in Business Administration, a related curriculum required or equivalent combination of education and experience. 3 years customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred.

Position Purpose:

Under minimal supervision, competently administer all aspects of the Overhaul & Repair and or Materials Program for company and customer-owned assets. Accountable for monitoring all open work orders, recordkeeping, and providing superior customer support, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Monitor the cost and overall profitability of the R&O and or materials programs to ensure target goals are met.
2. Monitor suppliers and delivering schedules, repair/overhaul of exchange, rentals, vendor programs, special company, and customer property.
3. Build customer and vendor relationships and personal credibility while meeting customer aircraft parts requirements.
4. Coordinate the repair/overhaul of exchange units.
5. Maintains contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
6. Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
7. Maintain admin files and submit reports governing repair/overhaul program as required.
8. Follow-up with the customer after the completion of the repair/overhaul to review invoicing and resolve any disputes.
9. Coordinate parts in various departments with in the company for repair/overhaul to ensure backorders are filled, schedules are met, and prices are accurate.
10. Monitor labor runs in labor collection system for repair/overhaul to establish standard turn times.
11. Assist in monitoring and establishing flat rate pricing for component overhaul.
12. Receive phone calls after normal work hours from subordinates regarding routine problems within repair control and resolution corrective action.
13. Report any violations or questions regarding departmental or corporate policies to repair control supervisor.
14. Engage with members of other functional areas to understand problems relating to invoicing, lines of credit, and customer disputes. Recommend solutions.

Additional Functions:

1. Responsible for the review of inventory, ensuring all parts are updated to most current configuration and are in compliance with Aircraft Service Changes (ASC), Customer Bulletins (CB), and Aircraft Directives (AD). .
2. Plan repair/overhaul inventory levels to meet inventory management systems requirements. .
3. Manage Core Return Program of delinquent returns. Issue additional invoice for now-return of company serviceable assets. .
4. Negotiate contractual agreements with suppliers for best price, quality and delivery schedules. .
5. Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .
6. Participate in cross functional teams. .
7. Demonstrate ability and breadth of knowledge beyond area of specialization or expertise. .
8. Limited travel may be required, as appropriate to area of specialization. .

Perform other duties as assigned.

Other Requirements:

1. Strong written and verbal communication skills.
2. Strong understanding of cost control financial principles.
3. Able to use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
4. Knowledge of supply concepts, shipping procedures, and warehousing required.
5. Able to interact with all levels of management, vendors and operators to exchange information and coordinate overhaul repair activities.

This job requires one to be able to read, write, speak, and understand the English language.