Education and Experience Requirements

High School Diploma or GED required. 3 years work experience that includes a minimum of two years in the field of customer service and/or related experience.

Position Purpose:

This position creates a first and lasting impression of Gulfstream, as it is one of the initial points of contact for Customers, Vendors, and Visitors arriving via aircraft or vehicle at the Gulfstream facility. Under general supervision, responsible for promptly attending to customers and their aircraft upon arrival, coordinating with Customer Service Representatives and Hangar Operations to ensure that technical staff promptly debriefs customers. Coordinates customer accommodations, catering and special requirements. Maintains comfortable lounge and customer office areas, and provides feedback to facility staff regarding customers perceptions and satisfaction levels.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Meets and greets arriving aircraft and assists all customers, visitors or callers to the customer lounge and/or main reception. .
2. Maintains comfortable and well-equipped customer lounges and offices. .
3. Coordinates customer accommodations such as hotel, car, catering, travel, entertainment, and shuttle transportation, as well as all other special requirements. .
4. Promotes and maintains a positive rapport between customers, other GAC employees and local customer service suppliers to enhance customer satisfaction. .
5. Maintains Service Center maintenance pre-arrival sheets. Through personal contact with customer, verifies pertinent information and coordinates the completion of all customer requests. .
6. Develops and maintains database of customer history and preferences, utilizing that information to anticipate and meet customer requirements. Knowledgeable on current available local activities and cultural/other opportunities to enhance our customers visits to Gulfstream.
7. Issues required. customer badges in accordance with Gulfstream security regulations. .
8. Coordinates with Hangar Operations and Customer Service Representatives to ensure that technical staff promptly debriefs customers. Maintains arrival schedules and communicates any changes to required. areas. .
9. Provides feedback to Facility staff regarding customers perceptions and satisfaction levels. .
10. Maintains Service Center switchboard, conference room reservations, coffee areas, Gulfstream information displays, and provides administrative support to customers as required. .
11. Supports other special events or requirements as necessary. .

Perform other duties as assigned.

Other Requirements:

1. Proven computer literacy with working knowledge of Microsoft Office applications.

This job requires one to be able to read, write, speak, and understand the English language.